Refund Policy
Here’s your updated Return & Refund Policy with Keshaherbs replacing all previous brand names and emails:
At Keshaherbs, we strive to ensure customer satisfaction. This policy explains the conditions under which returns, refunds, and exchanges are accepted.
You can request a return within 5 days of delivery.
Returns requested after 5 days will not be accepted.
Items must be unused, undamaged, and in original packaging.
Returns for personalized or custom-made items are not accepted.
To be eligible for a return, items must:
✔ Be in new, unused condition.
✔ Have all original tags, accessories, and packaging.
✔ Include a valid proof of purchase (invoice/receipt).
✔ Not be listed under non-returnable items.
🚫 Personal care & hygiene products.
🚫 Customized or personalized items.
🚫 Digital downloads & gift cards.
🚫 Clearance or final sale items.
🚫 Items damaged due to customer misuse.
To initiate a return:
1️⃣ Email support@keshaherbs.com with your order number and reason for return.
2️⃣ We will review the request and approve eligible returns.
3️⃣ You will receive a return shipping address and instructions.
4️⃣ Ship the item back within 3 days of return approval.
5️⃣ After inspection, we will process the refund or replacement.
Refunds will be issued to the original payment method.
Processing time: 5–7 business days after return approval.
If paid via UPI/Net Banking, refund may take 3–5 business days.
Wallet refunds will be processed within 24–48 hours.
Shipping charges are non-refundable.
Exchanges are available only for size/color replacements (subject to stock availability).
You must request an exchange within 5 days of delivery.
If the requested product is unavailable, you may opt for a refund or store credit.
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Items lost or damaged in transit will not be refunded.
🛑 A damaged product – Report within 48 hours with clear photos.
🛑 A wrong item – Report within 3 days with proof.
🛑 A missing item – Contact us immediately.
We will offer a replacement or full refund for verified claims.
Orders can be canceled before shipping for a full refund.
Once shipped, cancellations are not allowed.
If the order is refused upon delivery, return shipping fees may apply.
📌 Credit/Debit Card – 5–7 business days.
📌 UPI/Net Banking – 3–5 business days.
📌 Wallet Refunds – 24–48 hours.
📌 Store Credit – Instant.
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.
📧 Email: support@keshaherbs.com