1. Overview
At clicknbuys.online, we strive to ensure customer satisfaction. This policy explains the conditions under which returns, refunds, and exchanges are accepted.
2. Return Window
- You can request a return within 5 days of delivery.
- Returns requested after 5 days will not be accepted.
- Items must be unused, undamaged, and in original packaging.
- Returns for personalized or custom-made items are not accepted.
3. Return Eligibility
To be eligible for a return, items must:
✔ Be in new, unused condition.
✔ Have all original tags, accessories, and packaging.
✔ Include a valid proof of purchase (invoice/receipt).
✔ Not be listed under non-returnable items.
4. Non-Returnable Items
🚫 Personal care & hygiene products.
🚫 Customized or personalized items.
🚫 Digital downloads & gift cards.
🚫 Clearance or final sale items.
🚫 Items damaged due to customer misuse.
5. Return Process
To initiate a return:
1️⃣ Email support@trueguard.shop with your order number and reason for return.
2️⃣ We will review the request and approve eligible returns.
3️⃣ You will receive a return shipping address and instructions.
4️⃣ Ship the item back within 3 days of return approval.
5️⃣ After inspection, we will process the refund or replacement.
6. Refund Processing
- Refunds will be issued to the original payment method.
- Processing time: 5-7 business days after return approval.
- If paid via UPI/Net Banking, refund may take 3-5 business days.
- Wallet refunds will be processed within 24-48 hours.
- Shipping charges are non-refundable.
7. Exchange Policy
- Exchanges are available only for size/color replacements (subject to stock availability).
- You must request an exchange within 5 days of delivery.
- If the requested product is unavailable, you may opt for a refund or store credit.
8. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- Items lost or damaged in transit will not be refunded.
9. Damaged or Incorrect Items
🛑 A damaged product – Report within 48 hours with clear photos.
🛑 A wrong item – Report within 3 days with proof.
🛑 A missing item – Contact us immediately.
We will offer a replacement or full refund for verified claims.
10. Order Cancellation
- Orders can be canceled before shipping for a full refund.
- Once shipped, cancellations are not allowed.
- If the order is refused upon delivery, return shipping fees may apply.
11. Refund Timeline
📌 Credit/Debit Card – 5-7 business days.
📌 UPI/Net Banking – 3-5 business days.
📌 Wallet Refunds – 24-48 hours.
📌 Store Credit – Instant.
12. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.
13. Contact for Returns & Refunds
📧 Email: support@trueguard.shop